48.01.130 Appeals by Ratepayers or Contract Service Providers

(a) Ratepayers or Contract Service Providers may file an Appeal against the Commission or any division for any decision which denies or suspends service to that ratepayer or which imposes a punitive fine or fee against the ratepayer.

(b) Appeals shall be in writing and shall contain sufficient details to notify the Commission of the nature of the Appeal.

(c) The Commission shall investigate the Appeal and provide all due process in considering the Appeal.

(d) The Commission shall notify the appropriate public service provider, if any, of any hearing being conducted to resolve the ratepayer's Appeal.